Shipping policy

We strive to offer the best, most cost-conscious, and fastest possible service and dispatch goods on working days. Expect longer delivery during sales and public holidays.

Additional transit time may occur when shipping to offshore islands.

DENMARK
Shipping fee is calculated at checkout.
Free shipping on all orders over DKK750.*

EUROPE
Shipping fee is calculated at checkout.
Free shipping on orders over €100.*

UK
Shipping fee is £8 on all orders under £135.
Free shipping on orders over £135.*

REST OF THE WORLD
Shipping fee is calculated at checkout.

*We utilize stock from two different warehouses to ensure the best possible availability of all items. If your order requires two separate shipments from both warehouses (a 'split order'), a shipping fee will be charged, even if the total order value exceeds DKK750 / €100 / £135, as we cover the cost of two separate parcel deliveries.

Please note that no collection or delivery will take place on December 24th, 25th, 26th, and 31st, or January 1st.

 

General International Shipping Advice

For all international shipments, FedEx recommends that shipments be sent at the beginning of week 50 to ensure delivery before Christmas.


 

GENERAL SHIPPING INFORMATION

DELIVERY TIMES
Denmark: 1-3 working days, Europe: 3-5 working days, Rest of the world: 5 working days or more.

UNCOLLECTED PARCELS
If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.

LOST SHIPMENTS
If you have not received your order within 14 business days after receiving the shipping information, please contact Cuera as soon as possible.

RETURNS
We have a 17-day return policy, which means you have 17 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.