Shipping policy
Shipping Policy
We're committed to offering fast, reliable, and cost-conscious shipping. All orders are dispatched from our warehouse on business days. Please note that delivery may take slightly longer during sale periods and public holidays.
Additional transit time may apply for deliveries to offshore islands.
Delivery Times & Costs
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| Denmark | 1–3 business days | Calculated at checkout · Free over DKK 750 |
| Europe | 3–5 business days | Calculated at checkout · Free over €100 |
| UK | 3–5 business days | £8 flat fee · Free over £135 |
| Rest of the World | 5+ business days | Calculated at checkout |
Holiday Closures
No collection or delivery takes place on December 24, 25, 26, 31, or January 1.
Shipping abroad for the holidays? We recommend placing your order by the start of week 50 to ensure delivery before Christmas.
Uncollected Parcels
If a parcel can't be delivered and is returned to us because it wasn't collected as agreed, the original shipping fee will be deducted from your refund.
Lost Shipments
Haven't received your order within 14 business days of your shipping confirmation? Contact us at [e-mail] and we'll investigate right away.
Returns
We offer a 30-day return policy - you have 30 days from receiving your item to request a return. Items must be unworn, unused, with tags attached, and in original packaging. Proof of purchase is required.
FAQ - Shipping & Returns
How much does shipping cost?
It depends on your region - see the table above. Denmark, Europe, and Rest of the World have free shipping thresholds (DKK 750 / €100); UK orders under £135 have a flat £8 fee.
How long will my order take to arrive?
Denmark: 1–3 business days. Europe & UK: 3–5 business days. Rest of the world: 5+ business days.
Will I get a tracking number?
Yes, you'll receive a tracking link by email as soon as your order ships.
I live on an offshore island - will my delivery take longer?
Yes, deliveries to offshore islands may require additional transit time.
What happens if I miss my delivery?
If your parcel is returned to us due to a missed collection, the original shipping fee will be deducted from your refund.
I haven't received my order - what should I do?
If it's been more than 14 business days since your shipping confirmation, contact us at info@cuera.co and we'll look into it immediately.
Can I return my order?
Yes, within 30 days of receiving it, as long as it's unworn/unused, with tags, and in original packaging, plus proof of purchase.